Oral & Facial Surgery Patient Reviews Winston Salem

I went in dreading the first phase of my tooth implant, but I have to say the process was flawless and painless. They were on time, pleasant and the whole experience seemed like a dream. I am on day two of healing, and I have not had one second of pain. They called to check up to see how I was doing and when I called today with a couple of questions, they answered in record time. I can’t say enough about how pleasant this experience was. Dr. Biggerstaff and her staff are very professional, efficient and nice!!

- Regina Billups

I what to see Dr Wesley Parker He is a Dentist. He is kind and explains everything he's going to do

- Lisa Jeffries

5 stars for Dr. Parker and the clinical team. 1 star for everything surrounding them. Let me be unambiguous: the clinical care I received from Dr. Parker and his surgical team was excellent. This review has nothing to do with them. This is about an administrative and billing operation that failed me at nearly every turn. When I called to schedule, I disclosed upfront that I had MetLife. At no point during that call, nor when I checked in for my consultation, was I informed this practice is out of network. That information was volunteered only after the consultation concluded, alongside a $250 bill I had never been quoted. When I raised this with the office manager, rather than acknowledging the breakdown and committing to doing better, she was condescending (this became a pattern with her) — and followed up by emailing me a photo of a partially obscured frame near the front desk as her defense. Following surgery, my insurance denied IV sedation on the grounds that submitted documentation did not support medical necessity. What has followed is months of appeals, a BBB complaint, and an exhausting cycle of finger-pointing between this office and MetLife. I'm out $750 that, in my view, should have been covered, but more importantly at minimum flagged before I was on the operating table. Why was the pre-treatment billing work not done here? Here's the part that stings most: pre-authorization exists precisely to prevent this. A competent billing team gets sedation approved before surgery, not scrambles to justify it after denial. But when a practice collects payment in full upfront, the financial exposure is entirely the patient's. There's no incentive to get it right on the front end. The outsourced billing company they use is, to put it charitably, not up to the task. The bottom line is I'm out $750 that I wouldn't have been had the work been done on the frontend. Disappointed and frustrated is putting it mildly.

- Zach W

Un excelente servicio, la atención sumamente buena, las personas que me atendieron fue de lo mejor, hablan español te responden cualquier duda y sobre la extracción no tengo quejas, no tengo dolor todo fue muy profesional, gracias advanced Oral & Facial surgery of the Triad, excellent services

- Angel Orozco

Professional staff / would recommend

- MIKE FORBUS